We offer refunds on full-priced items only. If you’re not satisfied, you may return your item within 14 days of receipt. Items must be new, unworn, and have tags attached.
Returns for size or colour exchanges must also be unworn with tags attached. You may choose a refund (full-priced items only) or an exchange, subject to availability.
To return or exchange an item you can start the process through our return portal HERE or go to lainghome.com/a/return
Exchanges
If you require an exchange on a full priced item, please let us know within the 14 day period.
To return or exchange an item you can start the process through our return portal HERE or go to lainghome.com/a/return
Once your return is received and processed, your replacement item will be dispatched as requested. Processing may take up to 4 working days. A shipping fee applies before dispatch.
Refunds if applicable
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund (less a NZD $10 administration fee) will be processed to your original payment method within 4 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@lainghome.com.
Sale items
Sale items are final and will not be refunded. If eligible, a store credit or exchange will be offered, subject to availability.
To return a Sale item for a store credit or exchange you can start the process through our return portal HERE or go to lainghome.com/a/return
Outlet Items
All Outlet items are full and final sale. No refund, exchange or store credit will be allowed.
Order Cancellation
Orders can be cancelled and the method of payment refunded if the cancellation is request received within two hours of order confirmation.
After that, the order will have been picked and packed and a cancellation fee of NZD$10.00 will be applied to the refund to cover the costs of fulfilment and return the item to stock.
Shipping Costs
Shipping costs will not be refunded for return or exchange items.
Return/Exchanges Address
To ensure your return or exchange is accurately booked in, please use our online portal which you can find HERE
Laing, Omnilogistics, 7 Basalt Place, East Tamaki, Auckland 2013
Still Unsure?
You can contact us HERE with your questions
