Frequently Asked Questions

How do I return a Laing Home item?

From receipt of your order, you have 14 days to return the item to us for an exchange or refund on Full Priced Items. Simply start the return or exchange process here or at

What is your returns policy?

Items must be returned within 14 days of receipt.
Items cannot be worn, washed or altered.
All tags must still be attached.
If returned items appear to be worn, washed or altered and not in the original condition they may not qualify for an exchange or refund.
Sale items are are only eligible for exchange or a store credit.
Outlet Items are full & final sale

Do you offer free returns?

Unfortunately, as a small company, we cannot offer free returns. But the 14-day return policy from receipt of order, gives you time to discover if our item is right for you. We recommend that you use a tracked courier service as the return of items is the responsibility of the customer.

Can I return my order for a refund?

Yes, of course, but only on full priced items. Refunds will be processed as soon as the item is received and as long as everything is in order, the refund will be made within 4 working days. Returns can be made through our return/exchange portal

Can I exchange my item?

Yes! If you receive your order and the size is not quite right or you think another colour might be better, you can exchange the item. You can easily return your item for exchange through our online portal

What is Laing's Shipping Policy?

Once your order is received it will be shipped as follows:

Orders received before 10 am- same day
Orders received after 10 am – the following day
Orders received on weekends or after 10 am on a Friday – the next business day

Expect your shipment to take 1-3 days for metropolitan areas 2-4 days for outside metropolitan areas and up to 5 days for rural areas.

For Australian orders, we use Australian Post. Expect your shipment to take 4-5 days for metropolitan areas 7-9 days for outside metropolitan areas and up to 10 days for outlying regional areas.

For all other International order we ship using DHL Express. Expect your shipment to take 5-7 days for metropolitan areas 7-9 days for outside metropolitan areas and up to 10 days for outlying regional areas.

These time frames do not include if your consignment is held up by your countries customs department for clearance.

What about duties and taxes?

As we ship from New Zealand, there may be duties and taxes to pay on your order. Payment of these is the responsibility of the purchaser. If this is the case, DHL or your customs office will contact you for payment of these taxes prior to the release of your shipment.

What size should I buy?

If you are not quite sure about your size, please email us at and we would be happy to help.

How should I care for my garments?

Part of our commitment to you is to make a garment that lasts. We have tested all our fabrics, worn test the styles and put them through a rigorous washing programme prior to production.

Once you get them home, we need your help to keep the garment in good conditions for as long as possible. You can see our care instructions here.

Do you consider yourself a sustainable and ethical company?

We work every day at doing the best for our partners, customers and the planet.

Our clothing is manufactured in fully audited, small, family-run businesses. We visit them regularly and have ongoing conversations about how all of us can grow to benefit of everyone involved.

We choose natural fibres for most of our garments and ensure that those fibres are ethically sourced, have longevity and in many cases Oeko-Tex Standard 100 a third-party certification which verifies that a product has tested for chemicals that are potentially harmful to humans and our larger ecosystems.

To help reduce our footprint we try to use stock fabrics that would otherwise go to landfill and undertake small batch production so that we only produce what we need.

We do not use single-use plastic bags in the shipping of our items and for our online shipping outers, we use bio-degradable courier bags or cardboard boxes.

As our garments are season-less, we are not always releasing new styles and encouraging our customers to buy more. We have made our garments to last and work to the buy better, buy less ethos.

softness, warmth, durability and luxury make cashmere a fibre we love.