RETURN & REFUND POLICY
We understand that buying clothing online can be a bit tricky, that is why at LAING we have a return policy for any products that you are not happy with. From receipt of your order, you have 30 days to return the order to us.
Items being returned for exchange (wrong size or colour) must be new and unworn with the tags still attached. You have an option of either a full refund or exchange for any other colour, size or style that you would like.
Items that have not performed as per our quality guarantee can be returned within 30 days and a full refund will be made.
When you return your order, please make sure that you state how you would like the refund processed on the form that came with your order. Exchange items must be for the full or lesser value than the original item. If the item you exchange for is lesser than the original item we will refund the difference to the card used to make the original purchase.
LAING has spends many months developing and testing out products before we make them available for sale. We use only the best fabrics and pay attention to key construction methods (like french seaming) to ensure our products will stand the test of time.
So we guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a full refund or exchange.
LAING values our customers and respects your privacy. We collect information about you through our website in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we may under certain circumstances share your information among third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
WHAT KIND OF INFORMATION DOES LAING COLLECT?
We may collect personal information about you, such as your name, email address, postal address, phone number, gender, birthday etc., when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.
HOW DOES LAING USE MY INFORMATION?
We may use your personal information in the following ways:
- To process and fulfil your order, including to send you emails to confirm your order status and shipment
- To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, unless you have directed us not to contact you with promotional communications
- To administer and fulfil our promotions
- To help us learn more about your shopping preferences
- To help us address problems with and improve our site design, products and services
- To enhance your shopping experience
- To analyse trends and statistics
- To protect the security or integrity of our website and our business
- To contact you if necessary
DOES LAING SHARE MY INFORMATION?
- We currently do not share your information in any way.
HOW DO I ACCESS OR CHANGE MY INFORMATION?
You can review and change certain personal information related to your use of our online sites (such as your name and contact information). To access your information on the Laing website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.
You may also ask us to update your personal information by contacting us as described in the CONTACT menu. Please note that any request to update your personal information may take up to 10 working days to process.